After activating On call scheduling Plugin we are getting error messages while saving any record


Description

After activating On call scheduling Plugin we are getting error messages while saving any record

Cause

Below script include was customized and did not receive the latest version.

/sys_script_include.do?sys_id=00de3ea6c0a81701018849faa834ee9c

On line 9 of above script include, instance uses the fully qualified package path for the OnCallRotation java class - "this.onCallRota = new Packages.com.snc.on_call_rotation.OnCallRotation();".

Instead of this, use the recommended GlideScriptable class "SncOnCallRotation" in its place and that should take care of the issue.

Resolution

Replace line no.9 from above script include

from

this.onCallRota = new Packages.com.snc.on_call_rotation.OnCallRotation();

to

this.onCallRota = new SncOnCallRotation();