HR Case number remains same even though "Transfer case with New number" option is chosenIssue When we use option transfer case in HR cases, the record is actually getting transferred but the number field remains same. Steps are as in below, Steps to Reproduce: Impersonate as any HR user.Go to All HR Cases and try to create one. Upon the case creation click on "Transfer case".We can see a dialog box that renders the type of transfer. Choose the "transfer case with new number", we can see the new case number is created with the same old case number but with a different sys_id. ReleaseAny Instance where HR application is installedCauseCustom Business rule has set the Number again to the transferred case number which has the following code, current.number = current.transferred_from.number;ResolutionConsider checking all the artifacts available related to the Transfer case Functionality to be OOTB, StandardCaseTransfer - Script Include. https://<instance>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=428f23fa3b4c33003585802b13efc484 hr_TransferCase - Script Include, https://<instance>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=32678a3453b72300ff25ddeeff7b1213 HR Transfer case configurations, check whether they are OOTB https://<instance>.service-now.com/sn_hr_core_transfer_case_config_list.do?sysparm_query=&sysparm_view= hr_TemplateUtils - Script Include. https://<instance>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=d9f16db02f321200b3c9a310c18c959e Transfer Case, UI actionhttps://<instance>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=c83e5ca42f131200b3c9a310c18c959d Check the "Task" field dictionary setting and found to be similar to OOTB, https://<instance>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=4aa902710f11310001024ebce1050e30%26sysparm_view=advanced Check all the before Insert Business rules running on sn_hr_core_case table and check if there are any custom code which is setting the number back to the same number.Deactivate the custom code that sets the HR case number.