Communicate workaround is not copied to the incident work noteIssue After an incident generates a problem, the investigation process for the problem will commence. If the 'communicate fix' User Interface action is clicked once the problem is resolved, the workaround will not be copied to the incident work note. CauseThe UI action 'communicate fix ' will fire the event 'communicate.fix'. The Event will execute the script action 'Copy Prb workaround to Inc comments'.https://<your-instance>.service-now.com/nav_to.do?uri=sysevent_script_action.do?sys_id=415bc17a53a823004247ddeeff7b1209 ResolutionIf there is a disturbance in the configuration of the User Interface action, event configuration, and script action, the work note will not be copied to the incident.In this particular case, the script action was missing from the instance. It is recommended that, either create or import the out-of-the-box script action into the instance that was missing it.