"it_project_manager" role containing "ITIL" role and how to remove the itil roleIssue User reported that whenever they add the sn_apm.apm_user role to the user, itil role is being added. Upon analysis found that, the sn_apm.apm_user has the contain role "it_project_manager" and the same has "itil" role. But in OOTB Newyork, the it_project_manager has no ITIL role contained.ReleaseInstances upgraded from IstanbulCauseItil role was inherited as part of ITBM Roles (like roles resource_user, it_project_manager and it_demand_user) in Pre-Istanbul releases. This role inheritance has been removed as part of Jakarta Release.ResolutionThe attached script helps to find itil role inherited as part of all ITBM roles and removes the same. Login as Admin .Navigate to System Definition > Scripts - Background. Copy and Paste the attached script. ( I have attached on this case - ITBMItilRoleChecker.txt that is attached to the case)Run the script to validate if the Itil roles are inherited as part of all ITBM roles, Review the output Sample: Role: it_project_manager contains Itil role... UNCOMMENT the line 52 and run the script again.Line 52: roleContains.deleteRecord(); // UNCOMMENT this line to remove Itil References