Business Service (cmdb_ci_service) records are not visible in the instanceIssue Business Service (cmdb_ci_service) records are not visible in the instance To reproduce: Try sorting the cmdb_ci_service table on "Updates" by right-clicking the mouse over the column header and selecting sort (a-z)ReleaseNew York (Occurs on UI16 form layout)CauseIt could appear that there is a UI policy which hides the display of records when you right-click on column header "Updates" (in my case) and select sort (a-z) This appears to be a cosmetic issue if the following all checks out: check the security by applying debug and examining the ruleschanging the view does not resolve the issuelogging in as any user and you are able to reproduce the issue In this case the "updates" column was hiding the records which is likely due to UI policiesResolutionTo resolve: Sort (a-z) cmdb_ci_service on any other column For further assistance on UI policies log a support call with ServiceNow supportRelated Linkscmdb_ci_service > sort on Updated column is hiding records Steps to reproduce: Log in to instance2. Impersonate user3. Open business service table (cmdb_ci_service.list) in the filter navigator (nav_to.do)4. Right-click on "Update" and select sort (a-z) - notice the records are not visible5. Right-click on "Name" and select sort (a-z) - notice the records are visible