User is not able to edit the field 'Can Read' in the list view on the [kb_knowledge] table even when the field is configured to be edited within the list view - Known Error

User is not able to edit the field 'Can Read' in the list view on the [kb_knowledge] table even when the field is configured to be edited within the list view Description User is not able to edit the field 'Can Read' in the list view on the KB Knowledge table even when the configuration is such to set this field editable within the list view.

Steps to Reproduce

1. Go to Application Navigator > kb_knowledge.list. 2. Double click on the field 'Can Read' in the list view. Notice the error 'This element type is not editable from the list' when trying to edit the field. 4. Open a Knowledge Article. 5. Click on the settings button (hamburger icon). 6. Configure > Form Layout. 7. Create a new field, ensure this field has the following settings: Type: List (glide_list). Reference: User_Criteria 8. Edit this new field within the list view. Notice this custom field, which has the same configuration as the 'Can Read' field, is allowed to be edited within the list view.

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

Ensure the instance has been configured to allow editing list field types and fields in the list view on the table kb_knowledge (Knowledge).

1. Configuration of UI Properties:

Application Navigator > System Properties > UI Properties Enable List Editing True 2. Configuration of System Property of glide.ui.list_edit_ignore_types:

Application Navigator > sys_properties.list Search for 'glide.ui.list_edit_ignore_types' within the 'Name' column Remove 'List' from the 'Value' field options. Save. 3. Configuration of List Control within kb_knowledge.list:

Application Navigator > kb_knowledge.list Right-click the hamburger next to 'Number' field. Configure ---> List Control Set 'List edit type' to 'Save immediately (cell edit mode)' Save Create then a custom list field:

Application Navigator > kb_knowledge.list Open any record Right click on hamburger/header > Configure > Form Layout On 'Create New Field' create a new field with same configuration as 'Can Read' field/: Name: Database column name: . Type: List Table to reference:User Criteria Go to the list view of kb_knowledge. Notice how you will be able to edit this custom field in the list view, unlike the 'Can Read' field.