This is to provide guidance to customer when setting up Natural Language Understanding and Virtual Agent on their instance.
The attached documentation provides a guide to customers when they are building their NLU model for the first time.
The links found below should provide further information to customers building the Natural Language Understanding (NLU) model and the Virtual Agent (VA) on ServiceNow platform.
Getting started with VA - https://community.servicenow.com/community?id=community_article&sys_id=c6ded289dbfbb30cd58ea345ca9619cb
VA with NLU course/certification - https://nowlearning.service-now.com/lxp?id=overview&sys_id=728c1b90138cc4102ff55eff3244b084&type=course