User auto unlock not workingIssue This KB is meant to clarify how this script action works: "SNC User Lockout Check with Auto Unlock" A couple of key points: 1) This script action uses gs.getProperty(). According to the developer site, this function takes in two parameters, a String Key or an Alternative object. This function will take the alternative object if the string key doesn't exist. **Out of box the sys_property, "glide.user.max_unlock_attempts" does not exist**This property shouldn't need to be made unless user wants to change the value of user lockout attempts. 2) There is a field on a sys_user record called 'failed_attempts'. This field counts how many times a user has failed to login. This means that failed_attempts will only increase if the user has failed to login. This will not work if you manually lockout a user or make a user inactive (which also results in locking out the user). The script action will only be called if the user fails to login 3) Lastly, this line is worth noting: if (gr.failed_attempts > maxUnlockAttempts) This means the value of failed_attempts has to be GREATER than maxUnlockAttempts (default value of 5 if sys_property isn't made on instance to change that value). For example if the value is 5, then this script action will take effect if the user fails to login 6 times.ReleaseAll