Outgoing email display name not changed after updating the "glide.email.username" system property.Issue Changed system property "glide.email.username" but it had no effect on the emails going out from the production instance which still says "IT Service Desk" CauseField "Email User Level" still got value as"IT Service Desk":System MailBoxes-->Email Accounts.ResolutionYou need to update the value in two places: 1.System Properties-->glide.email.username Please check below document "Deprecated mail server properties": https://docs.servicenow.com/csh?topicname=c_EmailProperties.html&version=latest 2. System MailBoxes-->Email Accounts. This will update the display name of the outgoing emails.