Unable to close the conversation in Virtual Agent when the word 'bye' contains any capital letters.DescriptionUnable able to close the conversation in Virtual agent when the word 'bye' contains any capital letters.Release or EnvironmentQuebecCauseNLU (natural language understanding) Models have a collection of intents that they are defined to handle. The intent in question is called 'End Conversations'. These intents are triggered based on a collection of pre-defined utterances (user inputs).For example:The utterance 'bye' will trigger the intent 'End Conversations'Utterances are case-sensitive, so any deviation from 'bye' will fail, ex: 'Bye', 'BYE', 'bYe', etc.Resolution1. In the filter navigator, navigate to Collaboration -> Virtual Agent -> General Settings- Click on the 'NLU Settings' tab - Record the NLU Service Provider selected in the dropdown (we need to know this for step three)2. In the filter navigator, navigate to NLU Model Builder -> NLU Models3. Open the record for the NLU Service Provider from step one4. Below in the related lists, open the 'NLU Intents' record that is not working as expected (for our use case, 'End Conversations')5. Here you will see another related list for 'NLU Utterances', here we can add additional cases for different capitalization configurations6. Go back to the NLU Service Provider record from step three7. Click the 'Train' UI Action8. Click the 'Publish' UI Action