HR e-signature is not working after New York UpgradeDescriptionAfter following the steps mentioned in the docs site with URL below, some HR Task Template [sn_hr_core_template] on HR Task [sn_hr_core_task] table might still have their 'HR Task Type' field set to 'Sign Document', 'Credentials' or 'E-Signature' rather than the new 'E-signature': Migrate existing HR task templates and open HR tasks to e-signatureRelease or EnvironmentNew YorkCauseThe Scheduled Job "Migrate HR E-signature Tasks" OOB has its 'run_as' set to the OOB user "System Administrator" (sys_id = 6816f79cc0a8016401c5a33be04be441) which might have been removed from the instance, or might not have access to edit records in the sn_hr_core_template table. Scheduled Job "Migrate HR E-signature Tasks":https://instance_name.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=816cba2fb71c3300a251e556ee11a910ResolutionSet the 'run_as' of Scheduled Job "Migrate HR E-signature Tasks " to a user with the 'sn_hr_core.admin' role and execute it:https://instance_name.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=816cba2fb71c3300a251e556ee11a910 If, after successfully execute the job, the 'HR Task Type' field on HR Task Template [sn_hr_core_template] display the new choice value [e_sign] rather than its label "E-signature", this is most likely because some of the sys_choice for sn_hr_core_task hr_task_type had been previously customized:https://instance_name.service-now.com/sys_choice_list.do?sysparm_query=element%3Dhr_task_type%5Ename%3Dsn_hr_core_task&sysparm_view= When any sys_choice for a field is customized, the whole set of choices for the same field is treated as customized by the upgrade and therefore is skipped, meaning that new OOB choice entries for that field might be not be added by the upgrade. If that's the case, import XML the attached sys_choice 'E-signature' [e_sign] choice for 'sn_hr_core_task.hr_task_type'https://instance_name.service-now.com/nav_to.do?uri=sys_choice.do?sys_id=035a1b0a1b15c010552376e48d4bcbf7