Clicking on list record is not working in the Agent or NOW mobile app - Support and Troubleshooting

Clicking on list record is not working in the Agent or NOW mobile app Issue In the ServiceNow mobile apps (Agent or NOW), customers can create sys_section_item section and display the list of items using a custom applet in the section. OOTB examples: 'Popular' section of the "Information" ALP in the NOW mobile app, or 'Popular Services' under 'Services' tab of the NOW mobile app.

On the custom applets, clicking on the list item doesn't open the record.

Release New York and above

Cause Function instance is not associated with the Applet

Resolution To resolve the issue, a function instance needs to be created.

Steps:

Go to sys_sg_button_instance.list Click on the 'New' button Add the function, parent and parent table details Select 'List item' as the 'location' Click 'Submit'