Order issue after NY upgrade : " Your cart has item(s) no longer available. Please remove from cart to continue with the checkout."Issue User is not able to submit the Request through the New call module when they're not able to access the catalog item due to user criteria.ReleaseNew York Patch 5.CauseThis is expected behavior in both Madrid and New York.ResolutionRevert the customized UI page to OOTB version by clicking on the "Revert to base system" button.https://xxxxxxxx.service-now.com/nav_to.do?uri=sys_upgrade_history_log.do?sys_id=51406bc21bbe001097b142eacd4bcb12 Add the user to the user criteria so that they will get permission to access the catalog item.If user criteria are not needed, you may remove user criteria from the catalog items 'Available for' section.Related LinksGo through the parent case CS4585793.