Knowledge Feedback from Portal are saved differently on backendIssue When a knowledge articles is commented via Portal, checking the corresponding knowledge feedback record in backend, it shows the comments are saved with the HTML tags.Why?ResolutionIts an expected OOB behavior. Comments field on feedback table is a String Type /nav_to.do?uri=sys_dictionary.do?sys_id=4b043c6bdbc300106774186c1396199b. Hence if a article is commented from backend(comments field is a string there too) , they are saved as string. But on portal(any portal irrespective of language) the field type is HTML (Tinymce editor is used to put comments) while at the receiving end its string type, hence the data is stored within the HTML tags (which is a correct way). You can read more about tinymce here - https://docs.servicenow.com/csh?topicname=c_UseHTMLFields.html&version=latest