"Opened by" field is taking time in 12 hour format.Issue "Opened by" field is taking time in 12 hour format. "yyyy-MM-dd hh:mm:ss"ReleaseAll environments.CauseThe time format is chosen as hh(12-hour) instead of (24-hour) HH, which has caused the issueResolutionIn the transform map : https://<instance_name>.service-now.com/nav_to.do?uri=sys_transform_map.do?sys_id=xxxx Field "opened_at" is mapped to sys_created_on. sys_created_on is pointing to 12-hour format. "yyyy-MM-dd hh:mm:ss" , for 24 hours it has to be " yyyy-MM-dd HH:mm:ss"