unable to set the priority as a condition under the notification. It won't take the values. - Known Error

unable to set the priority as a condition under the notification. It won't take the values. Description Unable to set the priority as a condition under the notification, It won't take the values.

Steps to Reproduce

1. Login to NewYork Instance 2. Go to sysevent_email_action list https://InstanceName.service-now.com/sysevent_email_action_list.do 3. Click on "New" Name: Test SNOW Table: Incident 4. Go to "When to send" tab Select: Insert/update (You can select any option) 5. Add the below condition Priority > Between > "P1" AND "P2 6. Save the form

Once you open the same form again, you can see that the condition "Priority > between > "None" AND "None" " is showing the priority as "None".

Expected behavior: Record should save the condition "Priority > Between > "P1" AND "P2" ".

Actual behavior: Record does not save the condition, it saves the priority as none "Priority > between > "None" AND "None" ".

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.