User are not redirected to login page when they try to access virtual agent client app $sn-va-web-client-app.do


Description

User are not redirected to login page when they try to access virtual agent client app ($sn-va-web-client-app.do)

Cause

The reason is that the virtual agent client web app page you are trying to access is a public page.
$sn-va-web-client-app - https://<instance-name>.service-now.com/nav_to.do?uri=sys_public.do?sys_id=2e4b293773e013004ab2369f2ef6a7a5

Resolution

You can remove this page from the sys_public page to redirect users to the login page.