Service Portal Log Entries do not record KB Article Views in the portalIssue Service Portal Log(sp_log) Entries do not record KB Article Views in the portal.CauseThe issue happens when you view the knowledge record from the service portal page "kb_article". When you view the article from the SP page "kb_article_view", the sp_log is updated as expected.https://<instance-name>.service-now.com/sp_log_list.doIn the kb_article_view, you use a widget called KB Article Page which has a script to log in the view count and other information.kb_article_view page - https://<instance-name>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=dea5792147132100ba13a5554ee4902dKB Article Page widget - https://<instance-name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=c6545050ff223100ba13ffffffffffe8When you check the kb_article page it uses a widget called "KB article Page". In the server script you can see in line 24, the following code which updates the sp_log.$sp.logStat('KB Article View', "kb_knowledge", articleGR.getUniqueValue(), articleGR.short_description);ResolutionIN the kb_article page, the widget used is different called Knowledge Article Content. In the Server script, you can see upon viewing the article, this information is not added to the sp_log. This is by design. You can insert the kb_article widget on the page or update the server script by cloning the widget if you want to track down the usage data through sp_log.