Approver users unable to approve/reject approvals through emailsIssue Approvers receive an email to approve/reject an approval request, but when they send a response back to ServiceNow, no action is taken on respective approval records.CauseVerified the Inbound action which gets processed to approve the inbound approval emailsThis inbound action specified Required Roles (required_roles) the sender must have to trigger the inbound action, which the sender user did not haveResolutionAdd the Required Roles as in the inbound action to the affected approver user profilesThis resolved the issue at hand, i.e. inbound actions were processed and requests were approved/rejected fineRelated LinksInbound email action processing