Knowledge articles - can selected flag be removed once status is changed to pending retired?Issue Please investigate if it is possible for when a KA changes status to Pending Retirement that the flag field can be cleared automatically.CauseThis functionality is not available out of box. A custom business rule can be created for this behavior.ResolutionImplementing a business rule can add this functionality. An example business rule configuration is found below:Table- kb_knowledgeWhen- before updateFilter conditions- Flagged is true- Workflow is (changes to) pending retirement or retiredSet field values- Flagged To falseThere is an out of box business rule 'Set Flag' which will change the Flagged field to true. This will need to be disabled as well for this functionality to work (or the custom business rule can be set to run after). Please note, this is a custom implementation and will fall outside of the scope of support. The functionality should be tested thoroughly before implementation.