How to create a module that uses template - Support and Troubleshooting

How to create a module that uses template Issue Template should be applied, on clicking a module (ex: create New Incident) based on the value in the Arguments field.

Resolution Create a Template (ex: Test TemplateINC ) on the required table (ex:incident) https://docs.servicenow.com/csh?topicname=t_CreateAnIncidentTemplate.html&version=latest Create a module. Steps to create a module:

Go to list of modules : sys_app_module.list Click on New and fill up the Mandatory details. For example:

Name : Test NewInc Application Menu: incident Order : 50 Link Type: New Record Table: IncidentArguments: &sysparm_template=Test TemplateINC --> (name of the template) 3. Click on Submit.

NOTE: If the previous steps do not work in New York, please set to false the system property: glide.ui.encode_module_uri . This is the workaround mentioned in KB082023 1. Please note, in Orlando or newer versions, the workaround is not needed.