Jelly error message coming from the 'HR Knowledge Article' content block - Known Error

Jelly error message coming from the 'HR Knowledge Article' content block Description When adding content to a CMS page and selecting the 'HR Knowledge Article' content block, the following error message appears in the log:

01:34:18.639 Evaluator: org.mozilla.javascript.EcmaError: "gr" is not defined. Caused by error in null.4 at line 7 4: iframe = new GlideRecord( 'content_block_iframe' ); 5: url = ( !!article ) ? 'kb_view?sysparm_article=' + article + '&sysparm_stack=no&sysparm_context=popup&sysparm_no_create=true&sysparm_no_update=true&sysparm_no_info=true&sysparm_no_history=true&sysparm_no_suggest=true&sysparm_no_create_incident=true&sysparm_no_rating=true' : '$knowledge.do#/search?sysparm_kb=7f4ff8eddf403100b5157a0d3df2631e'; 6: ==> 7: gr.initialize(); 8: gr.frame_name = 'gsft_main'; 9: gr.url = url; 10: gr.sizing = 'expand'; 01:34:18.642 Evaluator: org.mozilla.javascript.EcmaError: "gr" is not defined. Caused by error in null.17 at line 2 1: ==> 2: gr.popCurrent(); 3:

As a consequence, the user may get redirected to navpage.do.

Steps to Reproduce

1. Install the 'Human Resources Application: Core' plugin. 2. Turn on Debug log. 3. Go to edit a CMS page (i.e. /edit_content.do?sysparm_sys_id=5766ea5cc0a8016b011f76e9422cca9f). 4. Click on Add content. 5. Select Content Blocks > HR Knowledge Article. The content block will get rendered in the iframe, but the following error will appear in the logs: Evaluator: org.mozilla.javascript.EcmaError: "gr" is not defined. Caused by error in null.4 at line 7 4: iframe = new GlideRecord( 'content_block_iframe' ); 5: url = ( !!article ) ? 'kb_view?sysparm_article=' + article + '&sysparm_stack=no&sysparm_context=popup&sysparm_no_create=true&sysparm_no_update=true&sysparm_no_info=true&sysparm_no_history=true&sysparm_no_suggest=true&sysparm_no_create_incident=true&sysparm_no_rating=true' : '$knowledge.do#/search?sysparm_kb=7f4ff8eddf403100b5157a0d3df2631e'; 6: ==> 7: gr.initialize(); 8: gr.frame_name = 'gsft_main'; 9: gr.url = url; 10: gr.sizing = 'expand'; Evaluator: org.mozilla.javascript.EcmaError: "gr" is not defined. Caused by error in null.17 at line 2 1: ==> 2: gr.popCurrent(); 3:

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

The workaround is the following:

1. Open the content block record /content_block_programmatic.do?sys_id=a8824c69d7c73100db7220300e610364

2. Replace line 7: iframe = new GlideRecord( 'content_block_iframe' );

with: var gr = new GlideRecord( 'content_block_iframe' );