Re-processed inbound email does not show up in the activity logs of the recordIssue Re-processed inbound email does not show up in the activity logs of the record ReleaseThis is applicable to all versions of the productCauseIf the emails to be reprocessed are more than a day old, you will experience this behavior. Its a hard coded threshold in our base code, on the query that limits the emails that it looks for to a day old at the latest. Emails older than that won't get pulled in for performance reasons.ResolutionTo re-process emails older than a day, please change the value on the 'Created On' field using this script- var gr = new GlideRecord('sys_email');gr.addQuery('<query of the emails to be reprocessed>');gr.query();if(gr.next()){gs.print(gr.subject);gr.setDisplayValue('sys_created_on', gs.nowDateTime());gr.update();} Once the date has been updated, you can then reprocess the emails and this will ensure an entry on the activity formatter.