Virtual Agent chat client does not load the header properly if glide.ui.escape_all_script is set to "false" - Known Error

Virtual Agent chat client does not load the header properly if glide.ui.escape_all_script is set to "false" Description Virtual Agent chat client does not load the header properly if glide.ui.escape_all_script is set to "false"

Steps to Reproduce

1. set the property "glide.ui.escape_all_script" to "false" 2. Go to $sn-va-web-client-app.do

Expected behavior The header text should be "ServiceNow" and the background should be blue

Actual behavior There is no text on the header, also the header background color is grey

Workaround Setting glide.ui.escape_all_script to "true" fixes this issue