Skills not assigned to work items created by walk-up experience - Support and Troubleshooting

Skills not assigned to work items created by walk-up experience Issue Skills not assigned to work items created by walk-up experience

STEPS TO REPRODUCE:

install plugin "com.snc.skill_determination" and create a determination rule for interaction record, on short description create interaction record by checking in via the walk-up portal BR "Skill determination for interaction" will not be able to add skill to interaction record created by walk-up experience. Release New York

Cause Business Rule "Skill determination for interaction" works on insert, the Walk-Up API populate the short description on update after the insert.

Resolution modify the condition on the business rule "Skill determination for interaction" to work on the update following the insert. current.short_description.changes() && current.sys_mod_count == 1