User Criteria on Service portal Announcemens not honoredIssue User criteria can be used to restrict the visibility of Service Portal Announcements for specific users. However, there are scenarios where an announcement is still visible to all users even though there are user criteria set to restrict the visibility.CauseAnnouncement is set to 'Public'. Public announcement doesn't evaluate user criteria. ResolutionOpen the announcement and uncheck the 'Public' checkbox and save the record. Now that the 'Public' is not checked, the user criteria will get applied to the announcement.