Work notes or comments do not show in the activity


Description

Users are unable to add notes on the notes section of a record. The work notes and comments are configured to show in the activity.

Cause

For comments and work notes to show int eh activity the table itself needs to be audited.

Resolution

  1. Go to the dictionary record for the table.
  2. Open the collection record for that table
  3. type: collection, column name: empty

Additional Information

https://docs.servicenow.com/csh?topicname=c_ActivityFormatter.html&version=latest