Work notes or comments do not show in the activity - Support and Troubleshooting

Work notes or comments do not show in the activity Description Users are unable to add notes on the notes section of a record. The work notes and comments are configured to show in the activity.

Cause For comments and work notes to show int eh activity the table itself needs to be audited.

Resolution Go to the dictionary record for the table. Open the collection record for that table type: collection, column name: empty Additional Information https://docs.servicenow.com/csh?topicname=c_ActivityFormatter.html&version=latest