Need to clear the cache when you add user in a group for a User criteria - Known Error

Need to clear the cache when you add user in a group for a User criteria Description When you have user criteria on an item to make it available for a specific user group, it requires to clear the cache in the instance when you add a new user into that group. Otherwise, it doesn't become available for that user.

Steps to Reproduce

Steps are for out-of-box instance with demo data.

Navigate Service Catalog --> User Criteria Add new criteria as below: Name: test Group: RMA Approvers (Create new group if needed.) Available For Catalog Item: Access Log in to the instance with OOB ITIL user and you will see that the "Access" item is not available in the software catalog. Add ITIL user to RMA Approvers group and then check the item in portal again.

Actual Behavior: It is still not visible even logout/login. However, after running cache.do, it becomes visible again. Expected Behaviour: It should be available as soon as you add the user to that group. Workaround This problem has been fixed . If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.