ServiceNow Add-in for Microsoft Outlook plugin ignores default browser settingIssue Whenever an incident is going to be created with the ServiceNow Add-in for Microsoft Outlook plugin and you click on "View Incident" it always opens the "Internet Explorer" regardless of default browser settings on the client.ReleaseAllCauseServiceNow Add-in is developed using Office Add-in technology. On a Windows based Outlook client, the Outlook Add-in uses an embedded Internet Explorer browser for rendering the add-in. On Mac OS, the add-in uses a WebKit as the layout engine for rendering the pages.ResolutionCurrently there is no way to switch the browser used by the Outlook Add-In on Microsoft windows. For more information, see the product documentation topic Creating an incident in Microsoft Outloook.