Issue in setting delivery/due date of a Catalog ItemIssue When trying to set delivery time of a catalog item and When I consider a workflow I was in an assumption that the delivery time provided on each activity would sum up to set the estimated delivery time on the RITM. But in the system, it doesn’t seem to be. It just considers the duration specified in the properties of the workflow.ReleaseNY Patch 4 HF1CauseExpected behaviorResolutionThe following piece of code has proven useful as a workaround for this issue: if (current.variables.proj_support == 'support') { var gdt = current.due_date.getGlideObject(); gdt.addDays(30); current.due_date = gdt; // Populate the Due Date on the REQ var grREQ = new GlideRecord('sc_request'); grREQ.addQuery('sys_id', current.request); grREQ.query(); if(grREQ.next()) { grREQ.due_date = current.due_date; //grREQ.description = current.variables.u_purchase_reason; grREQ.update(); }} Please make sure to thoroughly test this before using it ina production environment.Related LinksFor more information, look at this thread on the Community: Set due date on catalog item depending on variable selection and calculating from submission date.