<h2>User Criteria is not working - Catalog Item is visible to all users</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-type: square;"><li>There's a catalog item "xxx" and for which user criteria is applied. User criteria is not working as the catalog item is visible for all users. </li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-type: square;"><li>Madrid Patch 9 </li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-type: square;"><li>User criteria was configured in the "Available for" and also in "Not available for" related lists.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-type: square;"><li>Not available overrides the Available for, therefore, user criteria didn't apply to that item. For your reference, <a href="https://docs.servicenow.com/csh?topicname=c_ServiceCatalogAccessControls.html&version=latest" rel="nofollow">https://docs.servicenow.com/csh?topicname=c_ServiceCatalogAccessControls.html&version=latest</a></li><li>Removing the user criteria in the "Not available for" related list should work.</li><li>Also make sure glide.sc.use_user_criteria property is set to true and Sys_property - <code>glide.sc.entitlement.override has the role only admin.</code></li></ul></section></div></article></div>