Connect Support - A work in progress conversation does not appear in connect side bar for the assigned to userDescriptionchat_queue_entry record shows that the state as work in progress. But this conversation does not appear in the connect sidebar for the assigned to user or any other user who is supposed to see it. CauseThe corresponding live_group_profile record missing correct reference to the incident record/ any other record that is created from it using connect action. The document_id field in xml shows as 'unknown' for live_group_profile record.ResolutionReference the correct record in live_group_profile record's document field