Knowledge Article template preview page is showing text in a different language - Support and Troubleshooting

Knowledge Article template preview page is showing text in a different language Issue While selecting Article Template getting an error under "Article template preview" in a different language.

Steps to reproduce:

In the Navigator, go to Knowledge > Create New Select a knowledge base and select an article template It will show some random text populated in a different language. Release New York

Cause In New York and earlier releases, this is the expected OOB behavior. The text is a placeholder in latin and is commonly called "Lorem ipsum" after the first two words of the text.

Resolution In newer releases, you can customize this placeholder text directly in the article template's fields.

Go to the article template list: Knowledge > Administration > Article Templates Select a template from the list (make sure it is active) Scroll down to the Article Template Fields related list and select a field In the field form, you should see the Preview Text field where you can add your own text.

Related Links Create an article template and use it to create a knowledge article (see the table with available fields) Configure the preview text setting for a standard article template - this applies to the " Standard " template, which is not the same as user-created templates