Agent Workspace new interaction creates empty not associated interaction related record


If a new interaction is created from Agent Workspace, a new interaction related record is created unlinked and not pointing to any interaction.

Steps to Reproduce

  1. Login an early Madrid or New York instance.
  2. Navigate to Agent Workspace.
  3. Create a list with the interaction table if the list does not exist on the interaction table.
  4. Click New and create an interaction with mandatory fields.
  5. Navigate to the platform view and navigate to the interaction_related_record.list table.

    Notice the new interaction related record points to an empty interaction.


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

The workaround is to create the new interaction from the platform back end, rather than from AW.

Related Problem: PRB1374358