When escape_all_script=false, Multi-row variable with apostrophe (') or forward slash (\) in the question causes variable data deletion. - Known Error

When escape_all_script=false, Multi-row variable with apostrophe (') or forward slash (\) in the question causes variable data deletion. Description When escape_all_script=false, Multi-row variable with apostrophe (') or forward slash (\) in the question causes variable data deletion

Steps to Reproduce

1. Create a multi-row variable set 2. Create a variable within this variable set Question: Farmer's market Type: Single Line Text

3. Submit it

4. Add the variable set to the catalog item 5. Navigate to Service Portal and open the catalog item (You will not be able to fill in this multi-row in Service Catalog because of the apostrophe) 6. Fill out any value for the variable set and submit 7. Now open the RITM record that was just created 8. Make sure the data entered is present in the created RITM 9. Make any update to the RITM

Expected behavior: Variable data should not be deleted

Actual behavior: Variable data is deleted

Workaround Update the value of the property "glide.ui.escape_all_script" to true.

The recommended value for this property is True. Please see the docs for more details Escaping and Embedded Script Support