FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined - Support and Troubleshooting

FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined Issue FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined

Failure message in the results of ATF when submitting a record producer.

Steps to reproduce Run an Automated Test Framework test that interacts with a record producer Check the Test Results for this test, for a Step Result with the following Summary: FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined This Step Result appears only on a step that interacts with the UI. Cause Hide on Service portal field value for this record producer is set to True

Resolution To resolve the problem, change the value of the 'Hide on Service portal' field to 'False' for the record producer