How to change/customize the keywords used as common commands in messaging integrations with virtual agent? - Support and Troubleshooting

How to change/customize the keywords used as common commands in messaging integrations with virtual agent? Summary How to change/customize the keywords used as Common commands in messaging integrations with virtual agent?

For example:

Command "agent" is used to Transfer to a live agent. Follow the below procedure to change the command to use some other keyword.

Release Madrid and Newer

Instructions In the filter Navigator search for Messaging Apps Integration Open Microsoft Teams to see the integrated Teams instance Click on the Instance Name: 4. The Teams Adapter Config Page opens: Note: The actual table is sys_cs_adapter_configuration_page_teams Related Links Refer below document to learn more about virtual agent integration with messaging apps and about conventional interface in messaging integrations:

https://docs.servicenow.com/csh?topicname=va-integration-messaging-apps.html&version=latest