Push notifications are stuck in Pending status


Description

Push notifications are stuck in Pending status in the sys_push_notification table.

Cause

The schedule Job "Push" is not running.

Resolution

  1. Check the sys_trigger_list.do table for https://instancemame.service-now.com/sys_trigger_list.do?sysparm_query=name%3DPush
  2. Check If the Job 'Push' is set the next action to be set a previous date.
  3. Set the record to 'Error' State. Save the record. Change the date to the current date and time if the date and time is in the past. Save the record.
    Set the state to 'Ready'.