Dashboard permissions and limitation for snc_external usersIssue The Explicit Role plugin [com.glide.explicit_roles] provides the instance with the new snc_internal and snc_external roles preventing external users from accessing internal data. Enterprise users (employees) must have the internal role while non-enterprise users (non-employees) must have the external role. When that plugin is activated, Dashboards are treated as internal resources and users with the snc_external role cannot view Dashboards by default. This is documented here:https://docs.servicenow.com/csh?topicname=c_DashboardRoles.html&version=latest For these users to access a Dashboard, explicit access for the [pa_dashboards] table through ACLs should be configured for the snc_external role or additional roles that inherit the snc_external role. However, it is important to understand that these users might still observe different output (scores) compared to the users with the snc_internal role because Dashboards are also relying on other tables than the [pa_dashboards] table. Interactive Filters, Drilldowns, Breakdowns, Reports, etc are all components of Dashboards and users with the snc_external role will not have access to those. ReleaseAll supported releasesRelated LinksInformation about the Explicit Role plugin is available in the following Documentation chapter:https://docs.servicenow.com/csh?topicname=explicit-role-plugin.html&version=latest