Dashboard permissions and limitation for snc_external usersIssue The Explicit Role plugin [com.glide.explicit_roles] provides the instance with new snc_internal and snc_external roles, preventing external users from accessing internal data. Enterprise users (employees) must have the internal role while non-enterprise users (non-employees) must have the external role.ReleaseAllResolutionIf Explicit Roles are activated, dashboards are treated as internal resources. Users with the snc_external role cannot view dashboards by default. For more information, see Explicit Roles. To grant external users access to ServiceNow dashboards and reports through Platform Analytics, you need to: Configure the report_view ACL on the relevant table(s) the data is sourced from.Adjust visibility settings on any Indicators.Related LinksExplicit roles plugin