How to display the VIP icon next to the Caller fieldIssue When viewing an incident record in Platform UI where the Caller is VIP, there is a VIP icon displayed next to the Caller field. In Agent Workspace, there is no VIP icon displayed on the form.ReleaseMadrid and NewYork.CauseThis is expected behaviour. As mentioned in the Configuring Agent Workspace lists product documentation under the "Configure field styles for Agent Workspace", it mentions Field styles are only supported in the list view for Agent Workspace, not the form view. Only the background color field style is supported.ResolutionCreate a "background color" field style for the Caller field. Related LinksConfiguring Agent Workspace lists Starting Orlando, Highlight list fields replaces Field Styling. You can't automatically convert Field Styling configurations into highlighted list fields. Highlighting definitions are per workspace, not per instance. Reference: https://docs.servicenow.com/csh?topicname=now-platform-capabilities-rn-landing.html&version=latest https://docs.servicenow.com/csh?topicname=highlight-list-fields.html&version=latest https://docs.servicenow.com/csh?topicname=configure-highlighted-values.html&version=latest