Knowledge 2020


How is the Coronavirus (COVID-19) situation impacting Knowledge 2020?

Please visit the Knowledge 2020 and COVID-19 blog for more information on this year’s event.

The Knowledge 2020 digital experience will showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences for businesses.

In the coming days and weeks, we will provide details about the Knowledge 2020 digital experience. We are committed to creating a phenomenal digital experience that will engage, inspire, and connect you to the best practices from our customers around the world. 

Please stay tuned on

General Information

Knowledge 2020 is where extraordinary people come together to take work to the next level. Come and join the movement to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

Knowledge is happening Tuesday, May 5 through Thursday, May 7, 2020 in Orlando, Florida. There will be pre-conference content and programs beginning on May 3, 2020. Please reference our conference agenda for more information.

The main Knowledge conference takes places at two main venues in Orlando, Florida—the Orange County Convention Center (OCCC) and the Hyatt Regency Orlando. Additional venues may be added.

Orange County Convention Center (OCCC)
9800 International Drive, Orlando, Florida 32819

Hyatt Regency Orlando
9801 International Drive, Orlando, Florida 32819

Visit our website to register for Knowledge 2020. To register for the conference, you’ll need to log in or create a ServiceNow Account [add link]. Your ServiceNow account will be used to update your registration record, review housing details, select sessions and activities, and make changes to your event details.

What are the Costs involved?

Please see:

Knowledge 2020 Accommodation

Knowledge partners with multiple hotels that are conveniently located within the Orlando area. By doing so we can provide discounted rates for our attendees at these official conference hotels. You can book your hotel during the registration process.

Knowledge does not take responsibility or provide transportation to and from the conference for reservations booked outside of the official hotels or through other reservation channels.

Travel and Transportation

The Orange County Convention Center (OCCC) is located at 9800 International Drive, Orlando, FL 32819.

Please visit the Orlando Visitor Guide for more information about where to stay and what to do while visiting the area.

Orlando International Airport is the closest airport to the Orange County Convention Center (OCCC). The OCCC is approximately 12 miles, or about a 30-minute drive, away.

Please note that attendees are responsible for their own transportation to and from the airport. Transportation to and from the airport is not provided by Knowledge.

Transportation to and from the airport is not provided by Knowledge.

Shuttle service will be provided to and from all Knowledge conference hotels (unless they are within walking distance) and the Orange County Convention Center (OCCC). The schedule will be available on the Knowledge Mobile App before the start of the conference.

If you should require any mobility assistance, you will be prompted to supply this information during the registration process for Knowledge registration. If you have already registered, you may log into your "My Info” page and note your requirements or contact us.

Parking is available for $17.00 per day at the West Building Lot. Should the West Lot fill, a free shuttle will be available between the West Lot and the North / South Parking Lots. You may find more details about parking here.

Additional Information

Visit our Knowledge website to learn about all that is happening at this year’s event.

Who can I call for assistance with registration or any additional questions?

If you need any assistance with your Knowledge registration, please contact the applicable Knowledge support team listed below:

Knowledge 2020 Main Contact Information

Domestic: +1 866.855.3789
International: +1 650.416.8382

Knowledge 2020 FAQ