Issue
After upgrading Change Risk Assessment is not working. ","articleBody":"
Change Request Risk Assessment is not working after upgrade
Issue
After upgrading Change Risk Assessment is not working. After completing the Risk Assessment the Risk value isn't being calculated.
Release
Madrid Patch 9, New York Patch 4
Cause
The Risk Assessment record has a "sys_class_name" set to "asmt_metric_type" value the OOB value is "change_risk_asmt."
\r\nThis is easy to confirm, you can either add the class column to the Risk Assessment table or, mouse over the Risk Assessment records and observe the URL that pops up (if it mentions the asmt_metric_type table then this is the issue)
Resolution
Export the Risk Assessment record in question as an XML file
\r\nOpen up the XML file and change the "sys_class_name" field from a value of "asmt_metric_type" to "change_risk_asmt"
\r\nImport the modified XML file and the issue will be resolved