State of RITM sets to "Closed Complete" even though state of SCTask is "Closed Incomplete"Issue State of task is Closed Incomplete but in RITM is Closed Complete.Steps to replicate: Create Flow on catalog item, Add Stage Closed Incomplete , (closed_incomplete) to the stage list on the flow Add Create task action, wait for Complete is TrueAdd IF logic to check if task state is changed to Closed IncompleteThen Add Stage Closed Incomplete on the flow, then set Flow End. Attach Flow to catalog item.Order catalog item and see the flow gets attached and task created..Set the task state to "Closed Incomplete" and check the state of RITM and Request records Request (sc_request) state is changed to Closed IncompleteRequest ITEM (sc_req_item) state is changed to Closed Complete CauseExpected BehaviorResolutionThis is expected behavior when the stage on RITM changed to Closed Complete. Catalog Item is created when having three different type of Process Engine FlowWorkflowExecution Plan OOB behavior is setting RITM state when Stage changed to Cancelled , Completed , Closed Skipped or Closed Incomplete. Which is triggered on business rule : Set Active Flag The state change will only be considered when catalog item process engine is set to Execution plan.. RITM state will be rely on the flow/workflow state changes if they are using flow/workflow as process engine. In such, if there are no state getting changed on the flow/subflow, the OOB behavior will trigger on the BR : Task Closer Active =falseOriginal State = Open Then the state will be changed to RITM default Close State as Closed Complete, please refer to the attached screenshots In order to get Sync state as Closed Incomplete : Add Update RITM state to Closed Incomplete on the flow/workflow action Create your own BR to apply this state change when Stage changed, please make sure customized BR is set order after 1000Or considering to customize OOB BR: Set Active Flag, however, making changes on this will skip any future release change on this record.Related Links"RITM_state","Task_state","Request_state"