Performance Analytics - how to import Manual indicators into an instanceDescriptionWhen implementing Performance Analytics and Manual indicators are required, external data needs to be imported into Servicenow.Release or EnvironmentAllCauseThis scenario is applicable when external indicator needs to be imported into Analytics.ResolutionThe scores data needs to manually imported into the [pa_scores] tables as per the steps shown below Note that you can alternatively, also import the scores data into a custom/temporary table and set up a schedule (automated indicator) to automatically import external data STEPS 1 - Load up this URLhttps://[your instance name here].service-now.com/pa_scores_list.do 2 - Right click on any of the header column fields like 'Indicator' 3 - Select "Import" from the Menu 4 - Create an Excel Template where you specify which columns are required for the data import 5 - Once template is created then, use the template to insert data See docs 'Download an import template'https://docs.servicenow.com/csh?topicname=t_DownloadAnImportTemplate.html&version=latest 6 - Import external indicator data into table [pa_scores]