How to change the Text on Password Reset formsSummaryYou may have a requirement to change the text on one of the many Password Reset application forms, such as the Error page (/$pwd_error.do). ReleaseAnyInstructionsMost of these screens are UI Pages, where the names start with pwd or $pwd:https://<instance_name>.service-now.com/sys_ui_page_list.do?sysparm_query=sys_package.name%3DPassword%20Reset Most of those have Protection Policy set to Read-Only so that you can't edit them and customisations are not supported, and customising out-of-the-box code is usually not a good idea anyway even if we let you. But you don't need to customize those UI Pages because all of them use gs.getMessage() for the strings to support multi-language instances, and so all the text that is displayed on screen is actually from UI Message records:https://<instance_name>.service-now.com/sys_ui_message_list.do?sysparm_query=application%3Dpassword_reset Example If you want to customise the last line of the above Error page to add contact details: Navigate to System Localization -> MessagesSearch for Key is "Try again later. For immediate assistance, call the service desk."Update the Message field, adding any extra text, e.g. "Try again later. For immediate assistance, call the service desk on 555-1234 or email support@whatever." This will still be a customisation, and can be captured in an update set, but this is safe as it won't affect any functionality, or cause skipped upgrades that lead to code mismatches and the feature breaking, which often happens when UI Pages have been modified.