Approver's name does not show up in stage column in RITM table list view - Support and Troubleshooting

Approver's name does not show up in stage column in RITM table list view Issue Approver's name does not show up in stage column in RITM table list view

STEPS TO REPRODUCE:

Change the stage renderer to out-of-the-box workflow "Service Catalog Item Request" change column renderer to "Requested item renderer" In the service catalog, select "Standard Laptop" submit and create a new request The request is pending approval go to table list view for table [sc_req_item] Expected behavior: We should see the approver on the table list view Unexpected behavior: The RITM is waiting approval, however the approver's name does not show up on RITM table list view

Release All

Cause Expected Behavior for column renderer "Requested item renderer" & "Legacy."

Resolution To show the approver on RITM table list view do the following:

make sure column renderer for catalog item workflow is "Workflow-driven" set the following property to true: glide.workflow.renderer.workflowdriven.show_approver Related Links If possible, we recommend all workflows use the Workflow-driven renderer.