Software reconciliation fails due to SAM:ReconciliationEngine: java.lang.StackOverflowError undefined exception thrown during suite processing - Known Error

Software reconciliation fails due to SAM:ReconciliationEngine: java.lang.StackOverflowError undefined exception thrown during suite processing Description Software reconciliation fails while processing suite installs with a specific data configuration, having no License Metric set, and the same parent suite as a a sub-suite component.

worker.2 worker.2 txid=4c862ea91b4d SAM:ReconciliationEngine: Starting reconciliation processing for publisher 2b9a737fdba63f006898a6b60596198d worker.2 worker.2 txid=4c862ea91b4d SAM:ReconciliationEngine: Running suite engine for publisher 2b9a737fdba63f006898a6b60596198d worker.2 worker.2 txid=4c862ea91b4d Time: 0:00:00.102 id: adeccodev_1[glide.8] for: SELECT cmdb_m2m_suite_model0.`inference_mandatory`, cmdb_m2m_suite_model0.`sys_mod_count`, cmdb_m2m_suite_model0.`suite_child`, cmdb_m2m_suite_model0.`suite_relationship_assumed`, cmdb_m2m_suite_model0.`sys_updated_on`, cmdb_m2m_suite_model0.`mandatory`, cmdb_m2m_suite_model0.`sys_id`, cmdb_m2m_suite_model0.`sys_updated_by`, cmdb_m2m_suite_model0.`sys_created_on`, cmdb_m2m_suite_model0.`suite_parent`, cmdb_m2m_suite_model0.`sys_created_by` FROM cmdb_m2m_suite_model cmdb_m2m_suite_model0 WHERE cmdb_m2m_suite_model0.`suite_child` NOT IN (......) worker.2 worker.2 txid=4c862ea91b4d SEVERE *** ERROR *** SAM:ReconciliationEngine: java.lang.StackOverflowError worker.2 worker.2 txid=4c862ea91b4d SEVERE *** ERROR *** SAM:ReconciliationEngine: undefined worker.2 worker.2 txid=4c862ea91b4d SAM:ReconciliationEngine: Reconciliation complete

Steps to Reproduce

This issue occurs when entitlements for the suite do not have License Metric set, and the suite contains itself as a suite component, which is technically a different software model with different sys_id, but functionally the same. The Suite Engine gets stuck when processing a device with an install for the suite itself and another install part of a collateral suite.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.