"No text in article body" when importing an article using the "Import Article" option on the knowledge homepageIssue When utilizing the "Import Article" feature on the knowledge homepage, the article's body appears empty. However, once a doc file is imported, the text from the file is automatically copied into the "Article Body" field.CauseCheck if kb_view_common_content User Interface macro is customized https://<your-instance>.service-now.com/sys_ui_macro.do?sys_id=63040ca0d72321004792a1737e6103a2 Also, check if the "Article Body" field is been restricted by any custom ACL like "kb_knowledge.text" Access Control List (ACL). There is no Access Control List (ACL) available by default. Instead, the "kb_knowledge.text" ACL is included which verifies that the "Article Body" field is only visible if the PUBLIC role is present. https://<your-instance>.service-now.com/sys_security_acl.do?sys_id=070ddadcdba2030047fc7db33c9619beResolutionRevert "kb_view_common_content" User Interface macro to Out Of the Box Also, deactivate any custom Access Control List (ACL) or revert the Out Of the Box Access Control List (ACL) if it is customized