Email inbound email not able to locate the Facilities RequestDescriptionThe activity log for the Facilities Request is not logging all emails.It logs the outbound email, but when a response is received (Inbound), it is not logged in the request. Release or EnvironmentAnyCauseThis is to do with the configuration setting in the Facilities Management The configuration "Create or update requests by Inbound Email" is not enabled to get an update on the Request for an inbound email.ResolutionEnable this ""Create or update requests by Inbound Email" inbound action , so the inbound email will get attached to the target request.Additional InformationReminder: Always test in Sub-Production before implementing in Production. Also see attached screen shot