Agent Workspace text wrapping for a list does not work if it contains email addresses


In Agent Workspace if a user have enabled "Wrap List Text" via setting and views a list which has email addresses in one of the columns, text wrapping does not work.

Steps to Reproduce

  1. Open Agent Workspace and create a new incident record.
  2. For the short description field, put in a long list of email addresses like:,,,,,,,,,,,,,,,,,,,
  3. Go back to the incident list and ensure you can see the record created.
  4. Click on the user menu and select Settings to enable "Wrap List Text".

    The text in the short description field is not text wrapped and overlays to the other columns in the list.


This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.


Related Problem: PRB1380646